HEALTHCARE QUALITY PAGE

Audit and feedback — Where did the inappropriate mantra come from?

Exclusions and exceptions in quality-of-care measures — Can we standardize calculations to improve the validity of measurement done for quality improvement purposes? 

 Value-based health care and quality improvement (QI) — Can a QI approach deliver value-based health care? 

What’s wrong with patient safety —
It’s focusing on what’s wrong 

Why is Research verses Quality Improvement still a confusing issue?

Patient-centred communication — What's involved in improving communication with patients?

Time to stop talking about action plans? — Part 1 on improving the change process

Time to use change intervention plans? — 
Part 2 on improving the change process

Is there a practical way to plan change interventions — Part 3 on improving the change process

How peer review is a critical process in a clinical audit

Health Literacy — Why don't we recognize the health-related problem?

Audit and feedback reprise — New Cochrane review conclusions

Facilitating teams — How to contribute to teamwork

It's time to properly structure quality and safety in healthcare organizations

Kudos to NAHQ for its Return on Investment — Quality research