Privacy Policy

HEALTHCARE QUALITY QUEST LTD

Healthcare Quality Quest Ltd (“we”, “our”, “us”), of Shelley Farm, Shelley Lane, Ower, Romsey, Hampshire, SO51 6AS, is committed to protecting and respecting your privacy. This policy sets out the basis on which we will process any personal data or usage information we collect from you, or that you provide, in connection with your use of our website at www.hqq.co.uk or our services. For the purposes of General Data Protection Regulations (GDPR), we are the data controller. Please read this notice carefully so that you understand your rights in relation to your personal data, and how we may collect, use and process your personal data. We make every effort to safeguard your privacy and this policy explains the data processing we do and how we do it.

What types of information do we collect?

Information you give us. You may provide information by contacting us via our website, or by email, telephone, social media or otherwise, or by signing up to our mailing list.
If you use our services through your organization, information provided to us by your employer. If you attend one of our training events through your employer, your employer may provide us with information about you when they book one of our services, for example, your name job title and email address.

What do we use the information for?

We will only use your personal data when the law permits us to. Most commonly, we will use your personal data in the following circumstances:

Contract: Where we need to perform the contract we are about to enter into or have entered into with you
Legal obligation: When we are required to process your personal information to comply with a legal obligation, such as keeping records for accountancy purposes or providing information to a public body or law enforcement agency
Orders: To process and ship your orders and inform you about the status of your orders
Customer service: To provide you with customer service, including responses to your inquiries and general feedback about our products. Customer service may be provided through various forms of communication, including via email, letter or telephone
With your consent: In some cases, we will ask you for specific permission to process some of your personal information, and we will only process your personal data in this way if you agree to us doing so. This will be the case when we ask you if you wish to receive a newsletter, or information about our products or services. You may withdraw your consent at any time by contacting us according to the ‘Contact’ section in this document.
Third parties: We do not share personal data with third parties, except as necessary for legal needs, to carry out your requests, and/or as required or permitted by law.

Your rights

You have a number of rights regarding access to and control of your Personal Data, including:

Right of Access: You have the right to ask us to access the personal data we hold about you and be provided with certain information about how we use your personal data and who we share it with
Right to Rectification: You have the right to ask us to correct any inaccurate, out of date or incomplete personal data
Right to be Forgotten: In certain circumstances, you may request that we delete the personal data we hold on you
Right to Restriction: In certain circumstances, you have the right to ask us to restrict processing of the personal data we hold about you.
Right to Object: You have the right to object to the processing of your information
Right to Complain: You have the right to lodge a complaint regarding the processing of your Personal Data to the Information Commissioner.

Please note these rights are limited, for example, where there are overriding public interest reasons or where we are required by law to retain your personal data.

Objection to Marketing

At any time you have the right to object to our processing of data about you in order to send you marketing communications, and we will stop processing the data for that purpose. You can change your marketing preferences at any time by contacting us via the ‘Contact’ section.

Changes

Any changes we make to this policy will be made publicly available on our website, and will be effective immediately. The most recent version of the privacy policy is reflected by the version data located at the bottom of this privacy policy. Please check back frequently to see any updates or changes to this policy.

Contact

Questions, comments and requests regarding this policy are welcomed and should be addressed to hqq@hqq.co.uk. You can also write to us at Healthcare Quality Quest, Shelley Farm, Shelley Lane, Ower, Romsey, Hampshire, SO51 6AS, or by telephoning at +44 (0)23 8081 4024.

6 September 2023