top of page





Accessibility statement for HQQ

This accessibility statement applies to website [] as the main website for the Healthcare Quality Quest Limited. 


This website is run by the HQQ. 

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts

  • zoom in up to 300% without the text spilling off the screen

  • navigate most of the website using just a keyboard

  • navigate most of the website using speech recognition software

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

If you have a disability, AbilityNet has advice on making your device easier to use.

How accessible this website is


We know some parts of this website are not fully accessible:

  • some pages and document attachments are not written in plain English 

  • older PDF documents may not fully accessible to screen reader software

  • videos do not all have captions

  • some of our online forms may be difficult to navigate using just a keyboard

  • some aspects of our virtual tour are not fully accessible to screen readers and may be difficult to navigate using a keyboard

Feedback and contact information


If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days.

Reporting accessibility problems with this website


We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 


Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing thePublic Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility


HQQ is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status


This website is partially compliant with the Web Content Accessibility Guidelines 2.1 AA standard, due to the non-compliances and exemptions listed below.

The full guidelines are available at:

Non-accessible content


The content listed below is non-accessible for the following reasons.

  • Non compliance with the accessibility regulations

The following items do not comply with the WCAG 2.1 AA success criteria

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (Non-text Content)

    • We will review images on the website by July 2025

  • Some PDF document downloads currently lack a title that describes their topic or purpose. This fails WCAG success criterion Page Titled 2.4.2

    • We will audit PDFs on the website by July 2025

  • Some of our PDFs and Word documents may not be structured, so they’re accessible to a screen reader. Some of these PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services and forms published as Word documents. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value)

    • We will try to make sure any new PDFs or Word documents we publish will meet accessibility standards, and where we find any that are not accessible, we will rectify this as soon as possible. We will carry out an audit to assess the accessibility of our PDFs and plan to either fix these or replace them with accessible HTML pages by July 2024

  • There are some occurrences of badly formatted links either with text that is not descriptive enough, e.g. click here or have the full web address e.g. https://www. rather than formatted link text. This fails WCAG success criterion 2.4.4 Link Purpose (In Context).

    • We are currently working to eliminate these link issues with a view to resolving them by July 2024

  • On some pages the font size is fixed. This fails WCAG success criterion 1.4.8 Visual Presentation

    • We will review this issue by July 2024

Disproportionate burden


We are not currently claiming that any accessibility problems would be a disproportionate burden to fix. 

Content that’s not within the scope of the accessibility regulations


Older PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

  • We plan to carry out a regular monthly website audit of using an automated service, followed by manual prioritisation of issues with key user journeys. 

  • We use a publishing platform which is stable and has been tested for accessibility issues. This cuts down, but doesn't totally remove, the risk of web editors adding content that is not accessible

Preparation of this accessibility statement


This statement was prepared on 11 October 2023. 

This website was last tested on 11October 2023.

We plan to carry out further testing on a regular basis.

We are using this approach to decide on sample pages to test.

Design framework

Most of the HQQ webpages use a design system we call WIXsite. This system was built with accessibility in mind from the outset. All the page and design elements for the website are designed to create consistent pages with unified behaviours and styles.

bottom of page