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Clinical Governance Logo



The Clinical Governance Manual describes the history and concept of clinical governance in detail. Separate chapters describe current best practice for each component of clinical governance including: quality improvement, clinical audit, quality assurance, evidence-based practice, patient-centred care and experience, risk assessment and management, patient safety, incident reporting, incident analysis, and the role of staff performance appraisal in governance. Practical evidence-based tools for carrying out the work involved in each component are provided. There are also chapters on organizational development and leadership issues related to clinical governance and an extensive glossary.


We offer two versions of our manual. The Clinical Governance Manual is intended for those working in NHS, private sector or charitable organizations. The Healthcare Governance Manual is for military personnel responsible for governance. 


Every chapter is extensively referenced. The manuals are easy-to-read with a number of diagrams, guides, examples and practical exercises. 

£170 Plus shipping

Clinical Audit Logo
Clinical Audit Manual



The Clinical Audit Manual is an authoritative evidence-based how-to guide on all aspects of the clinical audit process. It describes the clinical audit process and how it differs from and relates to research, quality improvement and service evaluation projects.


A chapter shows how to evaluate proposed clinical audit projects and help clinical teams decide on the right subjects for clinical audits. Separate chapters describe each stage in the clinical audit process from designing an audit to making decisions about when and how to repeat data collection for an audit, and how to guide clinical staff on completing each stage.


The manual has extensive content on sampling and how to construct valid and reliable quality-of-care measures, manage reliable data collection, lead implicit peer review of cases that don’t comply with quality-of-care measures, identify problems in the delivery of patient care and their causes, and use theory of change for improvement to decide on action interventions. 


Extensive clinical audit examples are included for the reader to practise each stage in the clinical audit process. Reference chapters on the history of clinical audit, the skills and knowledge related to clinical audit, standardized forms to support the clinical audit process, and a comprehensive glossary are included.

£170 Plus shipping

Quality Improvement Logo



The Quality Improvement Methods for Healthcare Manual is a comprehensive guide on all aspects of leading or facilitating a team in carrying out the QI process. It describes the different approaches to QI and what’s involved in the improvement process. It provides guidance on developing teams to carry out a structured systematic approach to doing a QI project. 


Each chapter is on a stage in the improvement process and the most appropriate tools and techniques to use in each stage. Detailed examples illustrate each QI project stage and how to use each tool. The manual also includes practical advice on using project management approaches and tools to assure the completion of a QI project and on handling ethical issues related to a QI project. It includes an extensive glossary and a summary chapter that is a quick guide to using QI tools or techniques.

£170 Plus shipping

Patient Safety Logo
Patient Safety Manual



The new ‘discipline’ of patient safety as it should be implemented in healthcare settings is not well prescribed as a professional specialty. This new Patient Safety Manual brings together in one comprehensive book various perspectives, approaches and methods related to patient safety. The international evidence base underpinning patient safety in healthcare is analysed, with all the methods used over nearly 50 years of research studies on patient safety and key findings from the research. Current evidence-based clinical patient safety practices that are supported by systematic reviews are provided with practical recommendations on how to gain and sustain compliance with these practices in healthcare settings.


Current best practice in incident reporting, failure mode and effects analysis, incident analysis, and complaints and mortality review are described in step-by-step fashion, with methods intended to overcome recognized shortcomings in implementation in many healthcare settings. Evidence is included on how patients can effectively identify incidents and how patients can and should be involved in patient safety programmes in healthcare settings. Responsibilities for organizational leadership to create a culture supportive of improving the safety of patient care also are laid out, including integrating ‘speak up’ and whistleblower practices and ensuring clear organizational strategic and systems support.

£170 Plus shipping

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Following are some unsolicited comments about our services.

‘The manual will become my bible
on the subject!’

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