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Using Quality Improvement Approaches to Improve Patient Care — a 5–day national or local course

Benefits of the course

Clinical groups are expected to produce improvements in the quality of patient care. But evidence–based improvements in quality don’t just happen — they are achieved by staff working through a systematic, scientifically–sound process.

Clinical teams taking on quality improvement (QI) projects are likely to need help in the proper design of improvement projects and in the use of accepted QI tools and techniques. Healthcare organizations need to have individuals prepared to ‘enable’ clinical teams to achieve significant improvements.

The course walks participants through everything from developing a group of different professionals into an effective improvement team to how to help teams use any or all of 25 QI tools and techniques.

Intended participants

The course is for individuals designated to work with clinical teams, directorate leads for quality improvement, primary care group improvement facilitators, clinical effectiveness and clinical audit facilitators and any others who have a role in supporting clinical or management teams to improve the quality of their services.

Learning objectives

The course is designed to develop competence and confidence in:

  • a systematic approach for teams to use to achieve and sustain real improvements in quality
  • helping a team make decisions about improvements to be made and design a project
  • getting a team to test commitment to the objectives and design of an improvement project
  • helping a team to break down possible improvement projects into workable components and develop effective, workable project plans
  • describing processes of care in order to identify inefficient and ineffective steps and change a patient care process
  • quantitative and qualitative techniques to measure the quality of care or service and when and how to use the various techniques
  • analysing data, including types of variations in practice and the nature of their causes
  • helping teams analyse causes of problems affecting patient care and agree on priorities for action
  • developing workable change strategies, carefully planning implementation of the strategies and being prepared should things go wrong.
Course programme and format

We provide the course for regional or local groups on request.

The course runs from 9.00 am to 5.00 pm on day 1 and from 8.45 am to 5.00 pm on days 2 to 5. Participants spend about half the course time planning a specific improvement project using the tools and techniques covered in the course.


Each participant receives a 470–page Quality Improvement Methods for Healthcare Manual and other materials and a certificate of participation in the course.

What participants say about the course

Participant comments about the course include:

'Thoroughly enjoyed the whole course. I feel confident in taking quality improvement forward with a team. Made me realize how little about quality improvement I really knew'

'Learning that QI is a scientific process and viewing my role as one of a facilitator was most valuable'

'All of it was brilliant. The tutor/facilitator is a brilliant lecturer'

'One of the most enlightening courses I've ever been on'

'The tools were impressive which I intend to use'


View a calendar of dates for national courses.

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Contact us to register for a national course or to arrange a local course in your organization or area.

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