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Facilitation Skills and Techniques — a 2–day national and local course

Benefits of the course

A group of people brought together to do a substantial piece of work may benefit from having a skilled facilitator to guide the group in becoming an effective team and in carrying out its work. A competent facilitator also can teach group members practical techniques for making decisions, analysing issues and solving problems.

The course is designed especially for individuals who want to learn how to work more effectively to help groups achieve important goals. The course teaches participants how to use 15 different practical techniques and tools to use with groups and gives guidance on how to be a competent facilitator.

Intended participants

The course is for individuals who have been designated to work with clinical and non–clinical groups brought together to achieve significant outcomes or improvements. Clinical service or practice managers, healthcare practitioners, public health professionals, specialty registrars, service improvement managers, clinical audit or clinical effectiveness facilitators, risk managers and clinical governance managers all have participated in the course.

Learning objectives

The course is designed to develop competence and confidence in:

  • how facilitation can contribute to a group and the possible roles of a facilitator
  • how to help a group of people work together as a team
  • the techniques a facilitator can use to help a team to carry out its work
  • how to help a team make decisions and reach consensus
  • how to help a team test commitment to its decisions
  • how to help a team understand how a process key to its work happens now or how an outcome is achieved now
  • how to help a team use investigative approaches, to find problems to be acted on and their causes and agree on priorities
  • how to help a team develop workable change strategies, to carefully plan implementation of the strategies and be prepared should things go wrong
  • how to help a team break down possible projects into workable components and to develop effective, workable project plans
  • how to prepare to be a facilitator for a group.
Course programme

The course runs from 9.00 am to 5.00 pm each day. The course tutor gives brief presentations and participants work extensively in small groups practising facilitation techniques and tools.

We provide the course for regional or local groups upon request.


Each participant receives a 240–page Facilitation Skills and Techniques manual and other materials. Certificates of participation in the course are provided.

What participants say about the course

Participant comments about the course include:

  • 'The course has given me the confidence, skills and tools to help me guide my team through its chosen projects'
  • 'The techniques were good at making you think through a process that sometimes seems quite difficult’
  • ‘Giving me a better understanding of how to achieve the corporate objectives of reducing errors in records was of most value'
  • 'The practising of facilitation tools applying to real project topics was valuable'
  • 'Very robust and comprehensive coverage'
  • 'Learning about facilitation in practical terms because here it has meant arranging meetings, taking minutes, designing questionnaires, inputting data and collecting papers for meetings'

View a calendar of dates for national courses.

Book a place online now.

Contact us to register for a national course or to arrange a local course in your organization or area.

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