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Facilitating Clinical Governance in Primary Care — a 5–day local course

Benefits of the course

Primary care teams are expected to produce improvements in the quality and safety of patient care. But evidence-based improvements in quality don’t just happen. They are achieved by teams working effectively through a systematic, scientifically sound process.

Teams are likely to need help in designing an improvement project properly and using accepted quality improvement tools and techniques. The course walks participants through all stages in quality improvement, starting from developing a group of staff into an effective improvement team to measuring the effects of changes in practice designed to benefit patient care.

Intended participants

The course is for people who have a role or responsibility to work with clinical teams to achieve significant improvements and want to learn how. Quality improvement or clinical governance facilitators will benefit from participation in the course.

Learning objectives and format

The course helps individuals develop competence and confidence in how to:

  • explain how the quality improvement process works and what’s involved for a clinical team
  • use a systematic and scientifically sound approach to carrying out quality improvement projects
  • develop a group of staff into an effective quality improvement team
  • use over 25 quality improvement tools and techniques to help teams work through a major quality improvement project
  • help a team to reach consensus on their improvement objectives
  • help a team to test commitment to achieving its improvement objectives
  • help a team to measure the effects of current practice through describing current processes of care or using quantitative or qualitative measurement
  • help a team to change practice and repeat measurement to determine the effects of the changes implemented.

The course covers both theory and practice. Course participants spend at least half the course time practising how to use the right tools and techniques to carry out an improvement project.

Venue and course programme

The course runs from 9.00 am to 5.00 pm each day over 3 or 5 days at local level. The 5–day version of the course can be split over segments to enable participation by local service managers and clinicians.


Each participant receives a 475–page Quality Improvement Methods in Healthcare Manual and other materials. Certificates of participation in the course are provided.

What participants say about the course

Participant comments about the course include:

'Can't wait to get back to the office to start putting it into practice'

'Course tutor was fantastic and examples given were very easy to comprehend'

'I didn't know what to expect. Thoroughly enjoyed course — although very detailed – enjoyable! The tutor comes across very clearly and interesting'

'A well worth attending course which I thoroughly enjoyed'

'Well designed, good tone and laughter'


View a calendar of dates for national courses.

Book a place online now.

Contact us to arrange a local course in your organization or area.

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