Involving Patients in Service Improvements
Benefits of the workshop
True service improvements depend on knowing how users see things in relation to the service or to the aspect of healthcare involved.
- Is the service okay as it is — or would people on the receiving end of the service like to see things done differently?
- If there are options for changes to bring about improvements, what would users prefer and why would they prefer some options over others?
- How would users evaluate a service? What would they set as criteria?
The workshop is designed to help participants to get answers to these questions.
Intended participants
The workshop is intended for improvement leads, service development leads, clinical governance or quality improvement leads, quality development managers, clinical effectiveness and clinical audit facilitators and teams, clinicians and managers.
Learning objectives
Participants will learn:
- the benefits of getting the views of users
- a structured approach for deciding when and how to involve users
- qualitative and quantitative techniques that can be used to obtain users’ — and others’ — views and when to use each
- the principles involved in using techniques — such as focus groups — to obtain users’ views
- how to plan for using techniques to obtain users’ views
- ways to involve users in clinical effectiveness, clinical audit and other service evaluation activities
- how to prepare for and deal with opposing viewpoints among users and between users and providers of services.
Venue and programme
We offer the workshop locally on request on a date convenient to your organization. We provide the workshop in your local venue in order to enable a maximum number of people to attend.
The workshop includes both theory and practical applications. The workshop day starts at 9.15 am for registration and ends at 4.30 pm. The workshop includes brief explanations and opportunities for working on participants’ own projects. Participants spend approximately half the time working individually or in small groups deciding how to apply the ideas presented in the workshop.
Materials
The participants receive a 65–page book that includes descriptions of the principles and techniques presented in the workshop and directions on how to use the techniques. Certificates of participation in the workshop are provided.
Booking
Contact us to arrange a local workshop.