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We
offer practical help to healthcare professionals and organizations
on how to improve and be accountable for the quality of care they
provide.
We:
- Devise
workable strategies for improving quality across clinical teams
in a healthcare organization
- Bridge
the gap between research about quality improvement and day-to-day
practice — translating valid evidence into practical lessons
- Facilitate
teamwork for improving healthcare quality across traditional,
professional and organizational lines
- Provide
competency-based education for clinicians that leads to changes
in attitudes and behaviour about improving quality
- Develop
and mentor individuals to become leaders in this field
We
share our expertise through education, consultancy and publication
services.
We
develop:
Multiprofessional
teams to —
- Agree
on practice to be improved
- Test
commitment to making an improvement
- Establish
baselines showing the effects of current practice
- Analyse
the root causes of problems affecting practice and act on the
causes
- Measure
again rapidly to show the impact of change
In-house
technical support for —
- Facilitating
multiprofessional teamwork
- Using
measurement and improvement tools correctly
- Changing
attitudes and behaviours
- Improving
processes and systems
- Achieving
improvements in practice
Organizational
capability to be accountable for quality through —
- Leading
from the top with the right structure and systems
- Having
workable strategies to —
Develop
teamwork
Provide
effective support for teams
- Clarifying
lines of accountability for quality and patient safety
- Using
internal clinical governance indicators for monitoring
- Deciding
how to handle sensitive information on clinical performance
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